faq's
q: are your salts all-natural?
a: yes! no artificial flavours, no additives—just bold, clean ingredients blended with salt flakes.
q: can i cook with your salts or just sprinkle them at the end?
a: both! soutie salts are designed to be used throughout cooking and as a finishing touch. they shine in every stage of the dish. our truffle salt in particular shines best as a sprinkling on top, as the flavour can carry more depth into the dish that way.
q: do i get recipes with my order?
a: you bet. each box comes with a recipe card, and we’ve got loads more ideas in our online recipe collection.
q: how should i store the salts?
a: keep them sealed, in a cool, dry place. basically, treat them like the little flavour treasures they are.
q: what if my order arrives damaged?
a: we’ll fix it! email us with your order number and a photo, and we’ll get a replacement or refund sorted out.
q: can i gift soutie salts?
a: absolutely. at checkout, choose the gift option and we’ll wrap it up with a note.
q: do you do wholesale?
a: yes! reach out at wholesale@soutie.com. we’d love to chat about stocking soutie in your shop.
soutie policies
Privacy Policy
Soutie (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal details you provide when placing an order (name, email address, billing/shipping address, payment details).
Information collected automatically (such as IP address, browser type, and browsing behaviour).
How We Use Your Information
To process and fulfil your order.
To communicate with you regarding your purchase.
To send marketing emails, if you have opted in.
To improve our services and website.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as payment processors and shipping carriers) solely to complete your transaction.
Security
We implement reasonable security measures to protect your information. However, no method of online transmission or storage is 100% secure.
Your Rights
You may contact us at support@soutie.com to request access, correction, or deletion of your personal data.
Terms and Conditions
By accessing and using this website, you agree to be bound by the following Terms and Conditions:
Use of the Website
You agree to use this website for lawful purposes only. Unauthorised use may result in restriction or termination of access.Products and Availability
All product descriptions, images, and prices are provided in good faith. We reserve the right to correct errors, update information, or discontinue products without prior notice.Orders and Payment
By placing an order, you represent that all information provided is accurate. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order in cases of suspected fraud or unauthorised activity.Intellectual Property
All content, including logos, packaging designs, images, and recipes, is the property of Soutie and may not be reproduced without written consent.Limitation of Liability
To the fullest extent permitted by law, Soutie is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Shipping Policy
Processing Time
Orders are processed within 2–3 business days after payment is received.
Delivery Timeframes
Domestic (U.S.) orders: 5–7 business days.
International orders: shipping times vary and may be subject to customs delays.
Shipping Costs
Calculated at checkout based on location and weight. Free domestic shipping is available on orders over $50.
Tracking
Customers will receive tracking details once their order has shipped.